Frequently Asked Questions

Q.How will I get my order?

A. When you pay using our secure online payment system, the final payment page will provide a link to your order. Just click on the link to open your e-book and print it. Your email confirmation will also contain a link to your order so be sure to enter the correct email on the purchase form. Your link will be active for 15 days so print your items within this time frame.

Q. Does the Ultimate Guide to Salt Spring Island e-book take a long time to download?

A.The e-book is just under 10 MBs in size. Depending on your connection to the Internet, it can take a long time to download. If the screen looks like it is frozen, it is most likely that you are still downloading the e-book. It will come back when the download is complete.

Q. Do I need to install any software on my computer to use the Ultimate Guide to Salt Spring Island e-book?

A. All you need is Adobe PDF viewer. To download Adobe PDF Viewer, click here.

Q. If my 15-day access link to the Ultimate Guide to Salt Spring Island e-book runs out before I print it, do I have to purchase again??

A. You will need to contact a Customer Service Rep via email, click here to get started.

Q. How long does it take for my account to be activated after I make a purchase?

A. Activation occurs the second that a purchase is completed.

Q. Which Internet browsers was the Ultimate Guide to Salt Spring Island e-book designed to work with?

A. The Ultimate Guide to Salt Spring Island e-book will work with all current Internet browsers. This includes Netscape and Microsoft Internet Explorer. The Ultimate Guide to Salt Spring Island e-book works best with Internet browsers that were released within the past two years such as Microsoft Internet Explorer 5 or greater as well as Netscape 6 or greater.

Q. Which operating system was the Ultimate Guide to Salt Spring Island e-book designed to work with?

A. The Ultimate Guide to Salt Spring Island e-book will work with all current Internet browsers. This includes Netscape and Microsoft Internet Explorer. The Ultimate Guide to Salt Spring Island e-book works best with Internet browsers that were released within the past two years such as Microsoft Internet Explorer 5 or greater as well as Netscape 6 or greater.

Q. Do I need Cookies enabled on my browser for the Ultimate Guide to Salt Spring Island e-book to work?

A. Yes. Cookies allow the Ultimate Guide to Salt Spring Island e-book to distinguish you from others. For instructions on how to enable cookies, click here.